Responsible Gaming — jlibdt Puts Players First

Age Restriction Policy

jlibdt operates exclusively for adults. You must be at least 18 years of age to register an account, make a deposit, place any bet, or access any real-money game on our platform. This policy applies without exception to all players in Bangladesh and in every other jurisdiction where jlibdt accepts registrations.

Age verification is a two-stage process at jlibdt. At registration, you are required to confirm by checkbox that you are 18 or older and to provide your date of birth. This initial declaration is followed by a formal KYC identity check before your first withdrawal is approved. During KYC, you must submit a government-issued document — typically your Bangladesh National Identity Card (NID) or valid passport — that confirms your date of birth. Accounts where the submitted document reveals the holder to be under 18 are closed immediately.

If you are a parent or guardian, we strongly encourage you to use operating-system-level parental controls and browser filtering tools to prevent underage access to gambling websites. jlibdt cannot be held responsible for underage access that occurs because a minor has used an adult's login credentials without consent, but we are committed to acting swiftly the moment such a situation is reported to us.

Recognising Problem Gambling

For the vast majority of players, gambling is a form of entertainment — a way to make cricket season, BPL matches, or a weekend slot session more engaging. However, for some people, gambling can shift from a leisure activity into a behaviour that causes genuine harm. Recognising the early warning signs is the first step toward regaining control.

Problem gambling is not determined solely by how much money is spent. It is characterised by loss of control over gambling behaviour, continued gambling despite negative consequences, and the prioritisation of gambling over personal responsibilities, relationships, and wellbeing.

Warning Signs to Watch For

Self-Exclusion Options

Self-exclusion is the most comprehensive protective measure jlibdt offers. When you self-exclude, your account is suspended in full — no login, no deposits, no bets, no bonuses. The suspension covers every platform channel: desktop browser, mobile browser, and any native app versions jlibdt may offer in the future.

Available Self-Exclusion Periods

• 6 months — A medium-term break suitable for players who want to reassess their habits without committing to a permanent closure.
• 1 year — A longer cooling-off period recommended by welfare specialists for players whose gambling has begun to cause financial or personal difficulties.
• 2 years — An extended exclusion for players who need significant distance from gambling activity.
• Permanent exclusion — A full and final account closure with no possibility of reinstatement. Recommended for players who feel gambling poses a serious and ongoing risk to their wellbeing.

How to Request Self-Exclusion

Email [email protected] with the subject line "Self-Exclusion Request". Include your registered account email address, your full name, and the exclusion period you are requesting. Our welfare team will process your request within 24 hours and confirm by email when the exclusion is active. You do not need to provide a reason.

During a self-exclusion period, jlibdt will suppress any promotional or marketing communications to your email address or mobile number. If you continue to receive promotional messages after your exclusion is confirmed, please contact us immediately so we can correct the issue.

Deposit and Loss Limits

Setting financial boundaries before you start playing is one of the most effective ways to keep gambling within your entertainment budget. jlibdt provides granular limit controls that give you direct authority over how much money enters your account and how much you can afford to lose in any given period.

Deposit Limits

You may set a maximum deposit amount on a daily, weekly, or monthly basis. For example, you might set a daily limit of ৳2,000, a weekly limit of ৳8,000, or a monthly cap of ৳20,000. Once a limit is reached, any further deposit attempt within that period will be declined automatically. Limits can be set or adjusted from your account settings panel at any time.

Reducing vs. Increasing Limits

Reductions to deposit limits take effect immediately. Increases, on the other hand, are subject to a mandatory 7-day cooling-off period before they come into force. This asymmetric design is intentional: it ensures that in-the-moment decisions made during a heated session cannot immediately override the budget you set when you were thinking clearly.

Loss Limits

In addition to deposit caps, you may set a net loss limit for any given daily, weekly, or monthly period. Once your net losses reach the threshold you have chosen, your account is automatically restricted from placing further bets until the period resets. This feature is particularly useful for players who prefer to track outcomes rather than input amounts.

Time-Out and Cool-Off Features

A time-out is a shorter-term break from gambling — distinct from self-exclusion — designed for players who want to pause without closing their account. Time-outs are appropriate when you feel that gambling is taking up more time than you intended, when you are chasing losses after a bad session, or simply when you want a deliberate rest period between playing sessions.

Time-Out Durations

Reality Check Alerts

For players who prefer to stay active but want a regular nudge, our reality check feature sends an on-screen notification at intervals you choose (30, 60, or 90 minutes). The alert displays your total session duration and your net wagering result for that session. You can choose to continue playing or end the session from the notification. This feature is available for all live casino games, slots, and sports betting markets on jlibdt.

How to Activate a Time-Out

Contact [email protected] with the subject line "Time-Out Request" and specify the duration. Our team will activate the time-out within a few hours. During the time-out, your account balance is preserved and withdrawals of existing funds remain possible — only new deposits and gambling activity are suspended.

Safer Gambling Tips

Responsible gambling is not just about using formal tools — it is also about the mindset and habits you bring to every session. The following practical guidelines will help you keep your jlibdt experience positive and sustainable over the long term.

• Gamble with disposable income only. Never use money that is needed for rent, food, household bills, bKash transfers to family, school fees, or any other essential expense. Your gambling budget should be money you can genuinely afford to lose without affecting your quality of life.
• Decide your limit before you start. Before you log in to jlibdt, decide how much money and how much time you are comfortable spending. Stop when you reach either limit — whichever comes first.
• Never chase losses. A losing streak is a normal part of gambling. The instinct to keep playing to "win back" what you have lost is one of the most common pathways into problem gambling. If you have hit your session loss limit, log out and come back another day.
• Balance gambling with other activities. jlibdt is one form of entertainment — not the only one. Maintain interests outside of gambling: cricket with friends, time with family in Dhaka or Chittagong, reading, exercise, or any hobby that brings you fulfilment.
• Take regular breaks during sessions. Stand up, stretch, and step away from the screen at least once every hour. Physical breaks interrupt the immersive focus that can make it easy to lose track of time and money.
• Avoid gambling when under stress or emotional pressure. Gambling while upset, anxious, or under financial strain significantly increases the risk of impulsive decisions. If you have had a difficult day, consider waiting until you are in a calmer state before playing.
• Keep gambling separate from alcohol. Alcohol impairs judgment and risk assessment. Avoid placing bets or making deposits while drinking, as decisions made in that state rarely reflect your considered preferences.
• Check your transaction history regularly. Your jlibdt account panel shows a complete record of all deposits, withdrawals, and bets. Reviewing this history monthly gives you an accurate picture of your gambling spend — which can be surprising compared to what you might estimate from memory.

Support and Help Contacts

If you believe gambling is causing harm to you or someone close to you, please reach out. You do not need to be in crisis to ask for help — early conversations are almost always more effective than waiting until a problem has escalated.

jlibdt Welfare Support

Our dedicated welfare support team is available 24 hours a day, 7 days a week. All welfare enquiries are handled by trained staff and treated with complete confidentiality. To contact us regarding a responsible gaming concern:

• Email: [email protected] — Subject: "Responsible Gaming Support"
• Live chat: Available from the Help button at the bottom of any page while logged in to your account
• Response time: Welfare emails are prioritised and typically answered within 2 hours during BST (UTC+6) business hours, and within 6 hours overnight

What to Say When You Contact Us

Simply tell us that you are concerned about your gambling. You do not need to have the words exactly right or to know what outcome you are looking for. Our welfare team will guide the conversation, explain your options (time-out, deposit limit, self-exclusion, or account closure), and follow up to make sure the right tool has been applied to your account.